Social concept
The social concept determines the principles, procedure and measures that Swisslos must follow in order to protect players from gambling problems.
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In order to protect players, the following measures are planned:
- Player information
- Early detection of vulnerable players
- Self-monitoring, gaming restrictions and moderation
- Imposition and implementation of blocks/exclusions
- Education and regular further training of staff responsible for implementing the social concept
- Collation of data to assess the effectiveness of the measures in place
- Moderation of product designs
- Moderation of marketing communication
- Research
- Operation of «Player Protection» unit
- Embedding responsible offering as part of corporate culture
Take a look at the details in our social concept (available in german).
Here you will find an evaluation of selected measures related to the gambling addiction tax.