Social concept

The social concept determines the principles, procedure and measures that Swisslos must follow in order to protect players from gambling problems.

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In order to protect players, the following measures are planned:

  1. Player information
  2. Early detection of vulnerable players
  3. Self-monitoring, gaming restrictions and moderation
  4. Imposition and implementation of blocks/exclusions
  5. Education and regular further training of staff responsible for implementing the social concept
  6. Collation of data to assess the effectiveness of the measures in place
  7. Moderation of product designs
  8. Moderation of marketing communication
  9. Research
  10. Operation of «Player Protection» unit
  11. Embedding responsible offering as part of corporate culture

Take a look at the details in our social concept (available in german).

Here you will find an evaluation of selected measures related to the gambling addiction tax.